Frequently asked questions

What do Paragon do?

Paragon is a document solutions company. We are specialists in providing multi functional machines and providing print services nationwide. We pride ourselves on offering the best of both worlds - club class customer service and unbeatable value for money.

What's the paragon price promise?

The document solutions market is incredibly competitive and prices from company to company fluctuate considerably. To help make our customer's lives easier, and save time and energy searching the market for the best quote, Paragon offers a simple price match promise. This means we will endeavor to match any quote from our competitors.

What's your service ethos?

Paragon recognises that excellent customer service is as important as value for money and that's why we promise to deliver a premium customer service to every customer. This includes unrivalled guaranteed response times and ongoing training to the assurance of a dedicated friendly voice just a phone call away whenever or wherever you might need one.

I need a machine ASAP - how quickly can you arrange installation?

Once the service agreement has been signed, we can have your new machine installed within 48 hours.

How many reps will I have to do deal with?

Unlike our competitors who often have multiple departments, confusing switchboards, answer phones and long call back times, here at Paragon we provide every customer with a dedicated blackberry-armed, account manager who can be contacted directly at any time.

What happens if I run out of toner?

At Paragon we ensure you have extras such as toners and drums stored away on site with you. This way, if you run out of something or something fails, you don't always have to wait for the emergency services to arrive before you can return to business as normal.

Are you really the best value?

We like to think so yes - why don't you try our price match promise to find out?

Do you have an office near me?

We have 15 strategically located offices which enable us to offer 4 hour response times to anywhere in the UK - whether it's the bonny highlands of Scotland or the heart of our capital city.

What happens if my machine breaks down?

Should anything go wrong, we guarantee to have skilled technician with you within 4 hours of placing your call. Every one of our technician's is highly trained and equipped with the right know-how, tools and parts to get the job done in one, quick visit.

What types of printers do you offer?

Paragon is an independent company meaning we can make unbiased recommendations to our customers. We stock Kyocera, Canon and Toshiba because we believe they are the most efficient printers, photocopiers, scanners & multifunctional machines on the market.

What's your green policy?

Paragon understands the importance of protecting and preserving our planet. To help offset our carbon footprint, we plant a tree in the Amazon for every photocopier we lease or sell.

We can also advise you on how to reduce your photocopier wastage and save money. Just give us a call and ask for the green team.

What's all this about a free iPod?

As a little thank you we give each of our new customers an iPod nano. The following tracks are great backing tracks for copying;

  • 'Paper and Ink' by Tracy Chapman
  • 'Copy me' by Ambitious Lovers
  • 'Paper planes' by MIA
  • 'Paper moon' by Ella Fitz Gerald
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